Introduction to the Customer Success Team

Our Customer Success team is here to help make your RV rental business as successful as possible. When you list with RVshare you are paired with an Account Manager who will focus on your business goals, get you up to speed on the latest and greatest within the platform, and provide guidance when questions inevitably come up.  Whether you are new to renting out your RV or have years of experience under your belt, utilizing your Account Manager will benefit your performance on the RVshare platform.

How will I work with my Account Manager?

Your Account Manager will provide you with dedicated service, support, and improvement opportunities with the aim of increasing your performance on RVshare. By providing this enhanced level of service, you will have a better understanding of the marketplace and how it works, plus additional product offerings to improve your success. The primary goal is to help your business succeed.  

Some topics you will discuss with your Account Manager: 

• How to create a great listing
• Providing the best renter experience possible 
• Performance metrics and how to increase visibility with renters 
• Training and support on how to use your Dashboard
• Tips and tricks to effectively manage your business

How are Account Managers assigned?

Each Account Manager is responsible for a territory. The RVshare territories are organized geographically and balanced so Account Managers are able to provide consistent service and meet the needs of owners within their regions.

If you are an owner who has a large inventory, you will be assigned to one of our Fleet Account  Managers. Fleet Account Managers provide owners with quarterly account reviews, performance metrics, and many more benefits. Please reference the second map below to find your Fleet Account Manager.

Find your Account Manager

Lauren McCaffrey

Anthony Petranic

Josh Tatter

David Beery

Bre Coonce

Noel Llano

Ashlee Whitmer

Fleet Managers

Nicole Wagner

Michael Laborde