Your sort ranking is the most important driver of your success on RVshare. This week, we will look at the key features that impact your sort ranking and how you can improve your listing’s visibility.
- The Importance of Sort Ranking
- Tips to Improve Your Performance Metrics
The Importance of Sort Ranking
Just like Google, the higher you rank on the search results page for your area, the more likely renters are to see and book your RV. The sort ranking algorithm’s job is to find the best possible match for a renter. It constantly adjusts and learns from both owners’ behavior and what the renter is looking for.
Tips to Improve Your Performance Metrics
Response Rate and Time
Succeeding with Response Rate and Response Time is simple – answer all requests and set the goal of responding to all requests within an hour.
- Respond to all messages and booking requests within an hour of receiving them
- Never let a booking request expire – always reply with a message, accept, decline, or edit a request (try to accept as many requests as possible)
- Download the app so you are immediately notified of a new request and can quickly respond via your mobile device on the go
- Make sure you have SMS messages turned on
- Visit the Notifications section of your Profile in the Dashboard and ensure all notifications, including the SMS toggle, are enabled.
Acceptance Rate
Acceptance Rate is the percentage of booking requests you accept. Renters spend a lot of time making sure they find an RV that best fits their needs, so declined requests are not only very disappointing but also cause renters to start a new search to find another RV.
- Move to Instant Book. This automatically accepts reservations and gives you 100% Acceptance when your RV is booked. All messages and inquiries still require a response. Learn more.
- By keeping your calendar up-to-date and making sure to include any rules or policies that can cause you to decline a reservation in your listing details, you can avoid requests from renters who don’t meet your requirements.
Cancellation Rate
The second biggest renter complaint is having a confirmed reservation, which the owner cancels. Imagine you’re planning a trip with your family and have taken the time to find the perfect RV and campsite for your group, only to have the RV canceled, leaving you with either having to find alternative accommodations or cancel the whole trip altogether. Ensuring you never cancel on a confirmed reservation is always the goal with Cancellation Rate.
- Make sure your calendar is always up-to-date so you are not receiving bookings that you can’t honor.
- Never cancel on behalf of the renter. If a renter needs to cancel a confirmed reservation, they must do it from their dashboard. If the renter needs help canceling, they may contact Customer Experience for assistance.
Expiration Rate
Nothing is more frustrating than narrowing down your search to the RV that will suit your trip– everything looks perfect, the calendar is available but then, no one ever responds. Renters begin to lose trust when they submit inquiries and never hear back. You have 24 hours to respond to each booking request and the goal for Expiration Rate is to let zero percent of booking requests expire.
- Enable Instant Book, it’s treated as a 0% Expiration Rate
- Download the App so you can respond on the go